MODULE 5: SYSTEMS & SCALING

Training Technicians

Lesson 5.2 - The Billing Blueprint: Mold Edition

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Trained Techs = Success

Your technicians execute the work.

Their skill determines whether you:
Pass clearance
Capture proper documentation
Get paid in full

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4 Training Areas

1. Certification

AMRT, WRT
State requirements
Professional credibility

2. Protocol Compliance

Following the protocol
No deviation
Communication chain

3. Documentation

Photo requirements
Daily logs
Quality standards

4. Safety

PPE requirements
Containment procedures
Health monitoring

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Certification Training

AMRT - Applied Microbial Remediation Technician (primary mold cert)
WRT - Water Restoration Technician (good foundation)
Check state requirements - some states have specific licensing
Insurance may have preferences
Competitive advantage - builds customer confidence

Invest in training. Pay for certifications. It pays off in quality work.

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Protocol Compliance Training

Techs must understand what a protocol is and why it matters
Review protocol before starting each job - not just glance
Identify key requirements for their specific tasks
Critical rule: No deviation without authorization
What to do when something isn't in protocol - stop, communicate
Clear communication chain - who do they call?

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Documentation Training

Photo requirements: What needs photographed, when, how
Good photos vs bad photos - clear, focused, context visible
Daily log completion - equipment verification, work completed
Equipment logs - accurate and consistent entries
PPE tracking - document what was used

Make documentation part of the job routine, not an afterthought.

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Safety Training

PPE requirements are not suggestions - Tyvek, respirator, gloves, every time
Proper donning and doffing - sequence matters
Containment entry/exit - through decon chamber
What to do if PPE fails - stop, exit, address
Health monitoring - know symptoms, report concerns

Safety protects the tech, the customer, and the company.

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Training Program Structure

Initial training for new techs - classroom + field
Ride-along with experienced tech first
Competency verification before solo work
Ongoing updates - practices evolve, keep current
Job briefings before each mold project
Debrief after clearance - what worked, what didn't

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Document All Training

Who was trained
When training occurred
What topics were covered
Keep records on file

Training records protect you and demonstrate professional standards.

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Key Takeaways

Trained technicians are foundation of successful mold work
Certification establishes professional competency
Protocol compliance ensures they follow scope exactly
Documentation training - nothing missed
Safety training protects everyone
Build structured program with initial, ongoing, and job-specific training

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Coming Up Next

Lesson 5.3: Metrics - Final Lesson

Key mold metrics to track
Clearance pass rate
Limit utilization
Profitability tracking

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MODULE 5: SYSTEMS & SCALING

End of Lesson 5.2

Training Technicians

Action Item: Assess current mold training. What gaps exist? Start there.

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