MODULE 4: ADVANCED CHALLENGES

Working with IEPs

Lesson 4.4 - The Billing Blueprint: Mold Edition

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The Billing Blueprint

Why IEP Relationships Matter

IEPs control two critical things:

Your scope (they write the protocol)
Your completion (they perform clearance)

Good relationships make everything easier.

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Building the Relationship

Identify 2-3 reputable IEPs in your area
Introduce yourself before you need them
Learn their process - turnaround times, communication style
Respect their role - they're independent professionals
Don't ask for corners cut - they have liability too
Pay your bills promptly

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Benefits of Good Relationships

Scheduling

They prioritize your jobs
Work around your timeline

Communication

Call you with issues
Explain requirements

Clearance

Mutual respect
Efficiency

Referrals

They recommend you
High-quality leads

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The Billing Blueprint

Communication During Projects

Keep them informed - "Starting tomorrow," "Ready for clearance Thursday"
Give them lead time for scheduling
Share photos of significant findings
Ask questions before assuming
Respond promptly to their requests

Written communication creates records. Keep it professional.

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Handling Protocol Questions

If something is unclear - ask for clarification
If you think something is wrong - raise it professionally
Document what you're seeing
Request clarification or amendment in writing

                Never just ignore the protocol and do what you think is right.

                If they won't amend, document your concerns but follow protocol anyway.

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Managing Clearance Failures

Get detailed failure report - what specifically failed?
Understand the reason - elevated spores? Visual residue?
Address the specific issue - more cleaning, additional treatment
Schedule re-test (usually at your expense)
Don't argue - accept, fix, pass

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Earning Referrals

IEPs get asked: "Who should I call for remediation?"

Do quality work consistently
Follow protocols exactly
Pass clearances on first attempt
Communicate professionally
Handle problems gracefully

Be the contractor they think of when someone asks for a recommendation.

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Key Takeaways

IEPs control scope and completion - relationships matter
Build relationships proactively
Communicate professionally and frequently
Handle protocol questions professionally
Manage failures gracefully - fix and retest
Earn referrals through quality work

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Coming Up Next

Module 5: Systems & Scaling

Mold-specific SOPs
Training your technicians
Metrics and tracking

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MODULE 4: ADVANCED CHALLENGES

End of Module 4

Advanced Challenges Complete

Action Item: Identify 2-3 IEPs in your market. Reach out to introduce yourself.

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MODULE 4: ADVANCED CHALLENGES

See You in Module 5

Systems & Scaling

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